Bienvenue sur le site de la Guilde Harmonie du chaos.
Harmonie du chaos
Bienvenue sur le site de la Guilde Harmonie du chaos. est désormais compatible avec l'extension FastNews.kiwi disponible pour votre navigateur. Avec cette extension, vérifiez s'il y a des nouveaux sujets sur ce forum en un clic depuis n'importe quelle page !Cliquez ici pour en savoir plus.
In The Endangered Customer, Richard Shapiro presents a proven strategy to create loyalty in the age of the empowered consumer. He shows why a "people first" approach is more important than ever and offers a road map any business can follow to deliver a welcoming and personalized customer experience at every touch point.
Companies invest heavily in technology to manage their customers and earn repeat business, but high-tech approaches have fallen short according to Shapiro. "Technology can support agility and service," he says, "but technology alone won't sustain long-term relationships when consumers have so much choice and control in the selection and buying process."
Shapiro's antidote to the "switching economy" is an organizational mindset built around customer care, responsiveness, and engagement that mirrors the dynamics of a personal relationship. His eight-step strategy is geared to generating a higher percentage of repeat customers and is supported by a "Repeat Business Scorecard" that allows firms to measure their performance at each step.
With The Endangered Customer, you hold the key to a high-performing customer retention culture. Listen to it to ensure the survival of your customers.
Details: rank: #301 price: $6.17 bound: 4 hours and 31 minutes publisher: The Center For Client Retention lang: English asin: B06ZZFTM5F isbn: weight: filesize: